Let Us Help!

Have questions? Contact us below!

  • Email: customerservice@choom.ca

Quick FAQ

Which payment methods do you accept?

Choom.ca currently accepts Visa and MasterCard for Pay & Pickup.

We process all payments through a secure protocol and offer all registered users to save their payment information on our secure server. Should you decide, you also have an option to save your card for future use. Subsequent orders can be placed simply by logging into your account using your email address and password and selecting a credit card option from the list.

How do I edit my payment information?

To remove or edit your current credit card information, go to the My Account page, and click on the “Credit Card” link. On the next page, you can delete or edit your current credit card or add a new one. If you'd like us to permanently delete your credit card information, please contact us.

Is Choom.ca secure?

We are going to great lengths to ensure maximum possible user data safety. Credit card details and transactions are secured through a sturdy Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data, ensuring that no one is able to access it in its original format.

Where is my order?

To track your order status, go to the My Account page and click on the Orders tab. Alternately, contact the Choom store you've placed your order in using the form above.

How do I update my account information?

You can update your account information in the Personal Information menu, located in the My Account section. Here, you can change your email, password and opt in and out of promotional emails.

How do I claim my discount coupon?

If you’ve received a discount coupon for Choom.ca, you can claim it on the checkout page. Add your desired product to cart, click “Checkout” and on the following page type in your code in the Coupon box. Your discount will be immediately applied.

How do I return the product and get a refund?

All cannabis product sales are final and returns are not possible. You can return defective accessories within 30 days of purchasing. In order to start a return, please contact customer support using the form above for more information. Once you've received your return authorization number, package your product securely and include any paperwork you’ve received, as well as your return label. You will be notified of your refund status by our support staff.

How can I change or cancel my order?

If you would like to change your order details, please contact Customer Support. Please note that we are unable to cancel or modify orders once they have been processed by our store staff.

Can you ship to my home address?

We currently only deliver to our customers in Ontario. However, we do have a reserve checkout option where you can reserve a product online and pick it up in the nearest Choom store.